FAQ & Policies

What is this page?
This is the online store for the Anime St. Louis anime convention!  Items here will include con merchandise, maid cafe tea blends and accessories, and fandom merch.  The catalogue can include selections from other events we produce as well.

How long does processing and shipping take?

Please allow us up to 5-7 business days to ship out your order.  Orders are fulfilled by members of our convention team unless otherwise noted.

Are there any restrictions currently?
At this time, we are only shipping domestically within the US.  Orders that are placed for outside of the country will be refunded.

Who should I reach out to if there's issues with my order or if I have any questions?
Please feel free to contact us via conchair at animestl dot net!

Refunds & Returns?
Maid Cafe Teas - Due to the nature of our products, unless they arrive damaged, we can't do returns or refunds on those items.

Convention Merch - Please reach out to the above address if there are any issues with the items you recieve and we'll see what we're able to do.